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Frequently Asked Questions

Do you do face to face appointments?

Yes, we certainly do depending on location. As we are based in the Northern Suburbs of Perth we do face to face appointments NOR, otherwise we generally use Skype, Google Hangouts or Phone.

How much do you charge?

Prices are listed under the VA & PA Services, Social Media Services & Creative Services sections, alternatively please contact me for a customized quote.

Do you have a minimum?

Yes, we have a 1 hour minimum per week. Isn’t that great so if you need to scatter your tasks across the week you can.

What is your turnaround time?

Depending on the task and complexity we can give you a better indication when you contact us. However for typing and dictation the turnaround time is gernerally 48-72 hours.

It says you're a Virtual Assistant but I need some help onsite?

Yes, TLB Admin Support is a Virtual business however if you do need some temp support and you are North of the River in Perth we can help you out. Being that I am an independant contractor you won’t be paying high fees for a temp.

To manage my social media do you need my passwords?

It depends. With Facebook you can add admins so we can manage your Facebook page this way. Generally what we will do is set you up with a Hootsuite account and then we manage your accounts for your from there.

How do you do your videos?

Unfortunately with our videos they are customizable to a degree as these are actually created from templates and not created from scratch hence why we can make them affordable for you to purchase.

My files are too large to send via email

The easiest way that we share documents/images/videos is via Dropbox. One of the first things that we do is set up a shared folder so nothing goes missing via email. Alternatively Google Drive can be used if that’s what you prefer.

There are so many benefits to hiring a Virtual Assistant, what’s stopping you?

We’re Convenient

We’re  Professional

We’re Flexible

What is your time really worth?

Contact Us Today